staff 8. time
Email *
Business Name *
Your Position *
Country/ City *
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Business Type * --- Select Choice --- Salon Spa Beauty Clinic Beauty Center
1. Out of every 10 new client enquiries, how many usually become confirmed bookings? 8–10 5-7 1-4 I do not track this
2. How often does your business have unused appointment time or empty staff capacity? * --- Select Choice --- Rarely Sometimes Often I do not track this
3. Does every client receive a documented consultation and leave with a clear next step? * --- Select Choice --- Yes, consistently Sometimes We do not have a clear process
4. Do you have one structured process for rebooking, following up, and reactivating inactive clients? Yes, and the team follows it We have one, but it is inconsistent No Not sure / not tracked
5. Can your managers use KPIs and systems to manage performance without the owner needing to check every detail? Rarely Occasionally Yes Not tracked
6. Are retail and homecare recommendations part of every suitable client journey? Yes, consistently It depends on the service provider No clear standard We do not track this
7. Are your service prices based on treatment cost, treatment time, payroll, and overhead? Yes, Partly No I am not sure
8. Which area would you most like to strengthen first? Reducing owner dependence Empty appointment time Pricing and profitability Retail and treatment plans Bookings and conversion Team performance and accountability Client retention and rebooking All Above & More
Do you feel you are making as much as possible per client visit? Yes Somewhat No
Describe what is your main challenge with your business revenue *
Do you have budget set up for each department/ Room/ Chair? * --- Select Choice --- Yes No I need help
Do your staff conduct and document a consultation for each client? Yes No Yes but verbally
Does your staff have access to their reports from your computer system No Yes I don't have a system
Any additional information you like to share with us?
